Refunds and Cancellation

Short version: you can get your money back on anything we have not started. Once intake is complete, the work is our time and it has been spent. A seat cancels at the end of the period you paid for. Every date in here is a recorded time in your Projects tab or your billing page, not a date anyone has to remember.

1. What this covers

This policy applies to every Bid Room product ordered from Kyle Tysvaer d/b/a Revenue Rx ("Revenue Rx," "we," "us") under the Service Terms, whether it was bought in the client portal or on an invoice. Where a signed services agreement says something different, it controls. The words in bold have the meanings the Service Terms give them.

2. One-time purchases

The First Bid Room, a Bid Package, Interior Complete, a single room or view, the Portal, a rush. Refundable in full on request at any time before the recorded Complete Intake of the Bid Package they were bought for — or, for the Portal, before its recorded build start. After that they are not refundable, because production has begun and its cost is our time.

The Bid Room setup fee. Refundable in full on request at any time before the recorded time your first onboarding step is approved in the portal. After that the setup is under way and the fee is not refundable. The two launch Bid Packages included in setup follow the rule above.

Packages that expire. An unused monthly Bid Package carries forward for 12 months from its recorded grant and then expires. An expired Bid Package is not refunded.

Five days or free. If a Bid Package is not Delivered within five business days of its recorded Complete Intake — three on the commission path — that Bid Package is returned to your balance, or on the commission path the next change order on that job is free. Where you paid for the single Bid Package outright, the price is refunded instead. That is the whole remedy for lateness.

If we decline the work. If we decline an order after payment — because the commission path is by invitation, because capacity is full and you do not want to wait, or for any other reason — we refund it in full.

3. The monthly seat

Cancelling. Cancel at any time from the billing page of the portal or by email to kyle@revenuerx.agency. Cancellation takes effect at the end of the period you have already paid for; that period is not refunded or prorated. The end of the period is the date on your billing page.

What you keep. Bid Packages granted before cancellation stay usable until their own expiry. Rooms stay live for 30 days after the paid period ends, and can be exported as PDFs from your Projects tab during those 30 days; the Service Terms say what happens after.

A failed charge. If a monthly charge fails and is not cured within ten days, the seat ends as if cancelled at the end of the last paid period.

4. The Department

The Department has a six-month minimum term from the recorded order time. The base fee is billed monthly and is not refundable once the month has begun. Ending the Department inside the minimum term makes the base fee for the balance of the term due at once; after the minimum term, thirty days' written notice ends it at the end of the notice period, with no refund of the month in progress.

5. The close fee

The close fee under section 4 of the Service Terms is earned when a Bid Package Closes and is not refundable. It is waived — not refunded, since it has not been paid — where the client rescinds within a statutory rescission period or the contract is terminated before any deposit or draw is paid. A project cancelled after you have received money under it does not waive the fee.

6. Bank transfers and cards

A refund goes back the way the payment came, to the same card or bank account, within ten business days of our agreeing to it. A bank transfer that has not yet settled is cancelled rather than refunded. A refund is for the amount paid; we do not refund processing fees a third party has already kept, except where the refund is because we declined the work.

A chargeback or payment reversal against a charge this policy does not make refundable is a breach of the Terms of Service, and the amount and our costs remain due.

7. How to ask

Email kyle@revenuerx.agency from the address on your account, name the order, and say what you want. The recorded time of that email is the time your request is measured against. We answer within two business days.

See also: Bid Room Service Terms · Fee Schedule · Terms of Service · All versions