Legal

Refunds and Cancellation

Version 2026-09-06.1 · Effective September 6, 2026 · Kyle Tysvaer d/b/a Revenue Rx

Short version: you can get your money back on anything we have not started. Once intake is complete, the work is our time and it has been spent. Every date in here is a recorded time in your Projects tab or your billing page, not a date anyone has to remember.

1. What this covers

This policy applies to every Bid Room product ordered from Kyle Tysvaer d/b/a Revenue Rx ("Revenue Rx," "we," "us") under the Service Terms, whether it was bought in the client portal or on an invoice. Where a signed services agreement says something different, it controls. The words in bold have the meanings the Service Terms give them.

2. One-time purchases

The Rendered fee, Interior Complete, a single room or view, a rush, the Portal. Refundable in full on request at any time before the recorded Complete Intake of the Bid Package they were bought for — or, for the Portal, before its recorded build start. After that they are not refundable, because production has begun and its cost is our time.

A Band that moves. If the total of your estimate changes Band before Delivery, the difference is charged or refunded at the recorded time of the change. After Delivery the Band does not move and nothing is refunded on that account.

Five days or free. If a Rendered Bid Package paid at order is not Delivered within five business days of its recorded Complete Intake, its fee is refunded in full. On a Rendered Bid Package On the Close — five business days — and on Sourced & Rendered — three — the next change order on that job is free. On the Department the next change order on that job is free. That is the whole remedy for lateness.

If we decline the work. If we decline an order after payment — because capacity is full and you do not want to wait, because a Sourced Lead cannot be priced on the Rendered door, or for any other reason — we refund it in full.

3. Rooms

A Room stays live for twelve months from its recorded Delivery, and for as long after that as you have placed an order in the preceding twelve months. When neither is true we give thirty days' written notice; during those thirty days you can export the Room as a PDF from your Projects tab; then it goes dark. A Room that has gone dark is retained for a further sixty days and then deleted, except for the record of any Close. Hosting is part of the fee and no part of it is refunded when a Room goes dark.

4. The Department

The Department has a six-month minimum term from the recorded order time. The base fee is billed monthly and is not refundable once the month has begun. Ending the Department inside the minimum term makes the base fee for the balance of the term due at once; after the minimum term, thirty days' written notice ends it at the end of the notice period, with no refund of the month in progress.

5. The close fee

The close fee under section 4 of the Service Terms is earned when a Sourced Close occurs, or a Deferred Bid Package — a Rendered Bid Package taken On the Close — Closes, and is not refundable. Nothing is paid at order On the Close, so there is nothing to refund on that path. It is waived — not refunded, since it has not been paid — where the client rescinds within a statutory rescission period or the contract is terminated before any deposit or draw is paid. A project cancelled after you have received money under it does not waive the fee.

6. Bank transfers and cards

A refund goes back the way the payment came, to the same card or bank account, within ten business days of our agreeing to it. A bank transfer that has not yet settled is cancelled rather than refunded. A refund is for the amount paid; we do not refund processing fees a third party has already kept, except where the refund is because we declined the work.

A chargeback or payment reversal against a charge this policy does not make refundable is a breach of the Terms of Service, and the amount and our costs remain due.

7. How to ask

Email kyle@revenuerx.agency from the address on your account, name the order, and say what you want. The recorded time of that email is the time your request is measured against. We answer within two business days.

Record of this version

Document: Refund and Cancellation Policy
Version: 2026-09-06.1
Effective: September 6, 2026 (2026-09-06T15:00:00.000Z UTC)
Status: In force
SHA-256: 2cc475389d6f05ee768e8ecf357ccdcee394085ba808ab87dab35fc6fa46b6b6
Permanent address: https://revenuerx.agency/legal/refunds/2026-09-06.1

What changed in this version

Matches Fee Schedule 2026-09-06.2 and Service Terms 2026-09-06.2. The First Bid Room, the setup fee, and the monthly seat are gone; the Rendered fee takes their place and is refundable on the same rule a Bid Package always was — in full before its recorded Complete Intake, not after.
Section 3 replaces the seat's cancellation terms with how long a Room stays live and what happens when it goes dark.
On the Close on the Rendered door: nothing is paid at order, so there is nothing to refund on that path; add-ons ordered with it follow the one-time rule, and the close fee is waived, not refunded, on the same terms as a Sourced Close.

Every version of this document

2026-09-06.1 · effective September 6, 2026In forceThe refund and cancellation terms for the three doors of Rev 5 — the Rendered fee refundable before intake and not after, the five-days-or-free guarantee, when a Room goes dark, the Department minimum term, and the timestamp each runs from.
2026-09-05.1 · effective September 5, 2026SupersededThe refund and cancellation terms for the three doors — what is refundable before intake and not after, the five-days-or-free guarantee, cancelling a seat, the Department minimum term, and the timestamp each runs from.
2026-09-03.1 · effective September 3, 2026SupersededFirst published refund and cancellation terms for the three doors — what is refundable before intake and not after, the five-days-or-free guarantee, cancelling a seat, the Department minimum term, and the timestamp each runs from.

The hash covers the published text of this version exactly; an acceptance record cites the version id and this hash, so it points at these words and no others. Machine-readable registry: /legal/versions.json · every document, every version.